About Wealden Benches | Customer Service | Established 2001
About Us
Our small team at Wealden Benches work hard to offer a level of service over and above that set by our competitors by always listening to our customers. Our commitment to quality and service ensures that you receive a great product, competitively priced and delivered promptly. If at any stage you would like to speak to member of our staff, just start a live chat with us or pick up the phone - we love to talk benches! We have been manufacturing and supplying the UK market with Garden Benches, since 2001. With hundreds of Garden Benches always in stock we are able to supply our Benches nationwide in a matter of days. If you have any suggestions on how we can improve on our service or products, please contact us.
Our Story
In 2001 a tropical storm left owner Adam Thain stranded on the remote desert island of Karimunjawa, Indonesia where Adam met a local man who looked after him and helped him get back to the mainland. During this time the local man introduced Adam to his son-in-law who manufactured beautiful, reproduction mahogany and teak furniture. When Adam finally returned home a few weeks later he brought the idea of bespoke garden furniture home with him. Originally the business was set up as Wealden Fine Furniture and began manufacturing a range of bespoke, premium quality teak garden furniture, starting with a relatively local customer base. However we was able to expand the business and start supplying garden furniture to customers nationwide with the development of the internet. Business grew over the years and the range expanded from garden furniture to include kitchen, bathroom, bedroom and conservatory furniture, as well as garden, commercial and celebration benches. At this point there were over 300 different items in our collection, all designed in-house.
Understanding Your Needs
When the recession hit, the decision was made to streamline the business, focusing solely on garden benches going forward, as these were proving to be consistently popular with our customer base. So this is when Wealden Benches was officially born. As our customers’ needs changed, we changed with them, adapting our processes to meet our customers’ changing needs. Investing in a CNC computer engraving machines, allowed us to personalise benches to meet customers’ specifications – whether they want a simple name, date, message or even an image. By investing in these machines we enabled ourselves to provide a consistently high level of customer service and a superior product, without having to increase our prices. Through a combination of our dedication to high quality, our ability to adapt to changing market conditions, having full control of the supply chain, investing in our staff and understanding our customers’ requirements we have been able to grow Wealden Benches into the business it is today.
